About

Client Services Coordinator

Client Services team members are the power-users of the Mixpo platform, tasked with managing day-to-day campaign operations. As a Client Services Coordinator, you will work independently to provide reporting insights and optimization recommendations, manage account set up and QA, create ad requests, train and support users. Candidates will demonstrate the ability to add value above and beyond what is expected for the role by contributing to process development, product improvements and taking on new challenges.

The ideal candidate should have experience and interest in online advertising or advertising technologies, with a basic understanding of online advertising campaigns. This role requires strong project management skills including exceptional written and verbal communication abilities, multi-tasking, attention to detail and “can-do” attitude. 

Specific job responsibilities include:

  • Support Client Services Managers to drive high client satisfaction, optimal campaign performance, increased adoption and renewals
  • Present campaign results and insights to maximize campaign effectiveness
  • Set up and manage brand lift surveys
  • Support day-to-day engagement by trafficking ad requests and ad tags
  • Exceed client expectations in terms of SLA response times and campaign support
  • Identify client needs and escalate technical issues to the appropriate channel
  • Provide regular account status updates via call reports and verbal communication

Specific job requirements include:

  • Minimum 1-2 years of Client Service/Agency/Trafficking experience at a digital advertising agency, advertising technology company or the equivalent experience in college
  • Bachelor’s Degree required, Marketing or equivalent degree preferred
  • Creative thinking, project management and problem solving abilities
  • Ability to work successfully with teams, handle multiple initiatives and customers, while meeting deadlines ahead of schedule
  • Proficient in Excel, Word and PowerPoint
  • Strong entrepreneurial attitude required

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